FAQ

Hub City Outdoors LLC – FAQ and Order Agreement

Do you offer discounts for military, veterans, law enforcement, or first responders?
Yes! Enjoy 15% off. Add items to your cart, click the GOVX ID button at checkout, verify your status, and receive your personalized code. You may use this once every 24 hours.

When will I receive my order?
All products are made to order. Due to current world events, supplies may be limited. We work hard to complete every order as quickly as possible. Please contact us with any questions.

When will I hear back after contacting you?
Most inquiries are answered within 24 hours. More detailed questions may take up to 72 hours. We never intentionally ignore messages; feel free to send a follow-up if needed.

What if I am unhappy with my order or received the wrong item?
We will contact you to understand the issue. Items can be exchanged for their full value minus shipping. Refunds are only available within 48 hours of ordering and are not available for custom items. Customers with a history of chargebacks will have orders canceled, with refunds minus a 2% processing fee. Please allow up to 72 hours for a response.

Do you provide international shipping?
Yes, via USPS or UPS where available. If issues arise, we will contact you directly to find a solution.

Order Agreement – Hub City Outdoors LLC
By completing an order, you acknowledge the following:

• Most products are made to order. Completion and shipping times are estimates, not guarantees.

• Customer-supplied items are worked on in the order received unless prior arrangements are made.

• All sales are final once work begins. Changes after this point may incur additional charges.

• You agree to communicate promptly regarding design preferences, sizing, and other details to ensure the best possible product.