FAQ

-- Yes! 15%! Add what you'd like to purchase to your cart. At check out you will see a GOVX ID button. Simply click, verify and get your personalized code through them. You can copy and paste or select "use code" and it will send you back to the checkout page with the discount applied. This service is free to you and to us! You may use this once every 24 hours. No minimum order required. 

When will I receive my order?
-- As of right now all products are made to order. Due to current world events, supplies can be difficult to get in on a regular basis. We are working very hard to get every order complete as soon as possible. Please contact with any questions.

I reached out. When will I hear back from you? 
-- We are still a small business and do our very best to answer customer questions in a timely manner. Most questions will be answered in a 24hr period. If more specific info is required it may take up to 72hrs. 

I received my order but I’m not happy or the item is different then I was expecting. Can I get a refund or exchange? What about charge backs?
-- First thing we will do is reach out to you by either a phone call or over email to try and understand what it the issue is with your order.
-- We will gladly give 100% of the previous orders value in exchange for a new item minus the shipping cost.
-- At this time, we are unable to give refunds on orders that have already been started or shipped. You may request a cancellation within 48hrs from the initial order and be refunded. We are a small business and it takes a toll each time we have to refund money. We will however make every effort to come to a solution that works for you with exchanges or credit towards future purchases. 

-- There is no refund on custom items. If you are unhappy with a custom item, please e-mail us at hub.city.outdoor2@gmail.com and we will find a solution. 

-- ANY CUSTOMERS WITH A CHARGE BACK HISTORY WILL HAVE THEIR ORDERS CANCELLED AND GIVEN A REFUND, MINUS 2% PROCESSING FEES. We are a small business and strive for customer satisfaction. If you have reached out for a return, please be patient and we will answer within 72hrs. Charge backs take our profits and add fees that will eventually keep us from staying open and we can't take on the risk of it happening a second time. 

Do you provide international shipping?
-- We ship internationally where we are able to via USPS or UPS. Should we encounter difficulties with international shipping with your order we will reach out directly to you and find a solution. 

Order Agreement – Hub City Outdoors LLC

-- By successfully completing an order with Hub City Outdoors LLC, you acknowledge and agree to the following:

-- The majority of our products are made to order. While we strive to complete your order as quickly as possible, some delays may occur due to production schedules, supply chain issues, or custom requests.

-- Estimated completion and shipping times are guidelines, not guarantees, unless otherwise stated in writing.

-- Customer-supplied items sent in for modification will be worked on in a first-come, first-served manner, unless prior arrangements are agreed upon.

-- All sales are considered final once work has begun. Any changes requested after that point may incur additional charges.

-- By placing an order, you agree to communicate promptly regarding design preferences, sizing, and other pertinent details so we can deliver the best possible product.